Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your personal information.
Last updated: January 2024
Privacy at a Glance
Secure Data
Your information is encrypted and securely stored
No Selling
We never sell your personal data to third parties
Your Control
You can access, update, or delete your data anytime
Personal Information
- • Email address (for account creation and communication)
- • Username and display name
- • Age verification information (to ensure 18+ compliance)
- • Contact information (when you reach out to support)
Gaming Information
- • Game preferences and favorites
- • Virtual credit balances and transaction history
- • Gaming session duration and frequency
- • Achievement and progress data
Technical Information
- • IP address and location (country/province level only)
- • Device type, browser, and operating system
- • Website usage patterns and preferences
- • Cookies and similar tracking technologies
Platform Operation
- • Provide and maintain our social casino services
- • Process account registration and authentication
- • Manage virtual credit balances and game progress
- • Ensure platform security and prevent fraud
Communication
- • Send important account and service updates
- • Respond to customer support inquiries
- • Provide promotional offers and bonuses (with consent)
- • Share responsible gaming resources and information
Improvement and Analytics
- • Analyze usage patterns to improve our services
- • Develop new games and features
- • Conduct research on gaming preferences
- • Ensure compliance with Canadian regulations
We DO NOT sell your personal information.
Your privacy is not for sale. We never sell, rent, or trade your personal data to third parties for marketing purposes.
Limited Sharing Scenarios
- Service Providers: Trusted partners who help operate our platform (hosting, analytics, customer support) under strict confidentiality agreements
- Legal Requirements: When required by Canadian law, court orders, or to protect our legal rights
- Safety and Security: To prevent fraud, abuse, or harm to our users or platform
- Business Transfers: In the event of a merger or acquisition (with continued privacy protection)
Security Measures
- • SSL/TLS encryption for all data transmission
- • Secure servers with regular security updates
- • Access controls and authentication systems
- • Regular security audits and monitoring
- • Employee training on data protection
Data Retention
We retain your information only as long as necessary:
- • Account data: Until account deletion or 3 years of inactivity
- • Gaming history: 2 years for analytics and support
- • Support communications: 1 year after resolution
- • Legal compliance data: As required by Canadian law
As a Canadian user, you have the following rights regarding your personal information:
Access and Control
- • Request a copy of your personal data
- • Update or correct your information
- • Delete your account and data
- • Export your data in a portable format
Communication Preferences
- • Opt out of promotional emails
- • Control notification settings
- • Manage cookie preferences
- • Request communication restrictions
To exercise your rights: Contact us at privacy@livecanuckwagers.com or use our contact form. We'll respond within 30 days as required by Canadian privacy laws.
Types of Cookies We Use
Required for basic site functionality, login, and security. Cannot be disabled.
Remember your settings, language, and game preferences for a better experience.
Help us understand how you use our site to improve performance and features.
Managing Cookies
You can control cookies through:
- • Your browser settings (instructions vary by browser)
- • Our cookie preference center (available in site footer)
- • Opting out of analytics tracking
If you have questions about this Privacy Policy or your personal information:
Privacy Officer
Email: privacy@livecanuckwagers.com
Response time: Within 30 days
General Contact
Email: support@livecanuckwagers.com
Phone: 1-800-XXX-XXXX
Changes to This Policy: We may update this Privacy Policy from time to time. We'll notify you of significant changes via email or prominent site notice. Continued use of our services after changes constitutes acceptance of the updated policy.